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Fan Jersey Guide · Support
Questions about sizing, an order, a return, or a custom jersey? The Fan Jersey Guide support team is one email away — we answer every message within 24 hours on business days.
In short
The fastest way to reach us is email: fanservicehub@outlook.com — a real person reads every message and replies within 24 hours on business days (Monday–Friday). Include your order number for order questions and your tracking number for delivery issues, and you'll usually get a complete answer in one reply.
Reach us
Email support
Fastest way to reach us — for everything. Click the address to copy it.
Response time
Within 24 hours
Monday–Friday, business days. Weekend messages are answered first thing Monday.
Order queries
Include your order #
Gets you an answer in one reply, not three.
Before you write — instant answers
Most questions are already answered on these pages:
| Topic | Where to look |
|---|---|
| Sizing & fit | Size guide — charts for men, women, youth & toddler |
| Where's my order? | Order tracking — live tracker + status meanings |
| Delivery times & costs | Shipping & delivery — free over $69 |
| Returns & size exchanges | Returns & exchanges — 30-day window |
| Which tier to buy | Jersey tiers explained — Authentic vs Swingman vs Replica |
| Everything else | Full FAQ — the questions we're asked most |
What to include in your email
| Your question is about… | Include this so we can help in one reply |
|---|---|
| An existing order | Order number + the email address you ordered with |
| Tracking / delivery | Order number + tracking number (from your dispatch email) |
| A return or exchange | Order number + the item and size you have, and the size you want |
| A quality issue | Order number + 2–3 clear photos of the issue |
| Custom printing | The style (link or name), size, and the NAME + NUMBER you want |
Draft your email here
Fill this in and it opens your own mail app with everything pre-filled — nothing is sent or stored on this page.
Good to know
- We reply within 24 hours on business days (Monday–Friday). Weekend messages are answered first thing Monday.
- One email is enough — sending duplicates bumps your message down the queue.
- Check spam/junk for our replies, especially with Outlook, Hotmail and Yahoo addresses.
- Order changes: we can edit or cancel an order only before it dispatches (1–3 days for in-stock, 3–7 for custom) — email us as soon as possible.
- Language: we support English; write in your own language if easier and we'll translate.